Effective Date: 23/02/2026
Website: Toytigo.com

1. Overview

At Toytigo.com (“Toytigo,” “we,” “us,” or “our”), we want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return under the conditions outlined below.

2. 7-Day Return Policy

Customers may request a return within 7 calendar days of receiving the product.

To be eligible for a return:

  • The item must be unused
  • The item must be unboxed and in good condition
  • The item must not show signs of wear or damage
  • All original components must be included

Returns requested after 7 days of delivery will not be accepted.

3. Non-Returnable Items

The following items are not eligible for return:

  • Clearance or final sale items
  • Gift cards
  • Opened or used products
  • Items damaged due to misuse
  • Items returned without prior authorization

4. Return Process

To initiate a return:

  1. Contact us at [Insert Email Address] within 7 days of delivery.
  2. Provide your order number and reason for return.
  3. If approved, we will provide return instructions.

Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).

We recommend using a trackable shipping method. Toytigo is not responsible for lost return shipments.

5. Refunds

Once we receive and inspect the returned item:

  • You will be notified of approval or rejection.
  • If approved, your refund will be processed to the original payment method.

Refunds may take 5–10 business days to appear, depending on your financial institution.

Original shipping fees are non-refundable unless the return is due to our error.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

  • Your order number
  • Photos of the item and packaging

If verified, we will:

  • Replace the item at no additional cost, or
  • Issue a full refund, including shipping

7. Exchanges

We do not offer direct exchanges. If you would like a different item, please return the original item (if eligible) and place a new order.

8. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.
  2. Contact your credit card company or bank.
  3. If you still have not received it, contact us at [Insert Email Address].

9. Contact Information

Toytigo.com
Email: info@toytigo.com
Phone: 416-878-1084 – 416-854-2827